Aveenix Express Returns Policy

At Aveenix Express, we strive to ensure your complete satisfaction with every purchase. Our comprehensive returns policy is designed to provide you with peace of mind. Here’s how it works:

1. Order Cancellations
2. • Pre-Shipment Cancellations: Orders may be canceled at any point prior to shipment. If you need to make changes or cancel an order, please contact us within 12 hours of placing it.
   • Post-Shipment Cancellations: Once packaging and shipping have commenced, orders can no longer be canceled.
3.     Eligibility for Returns
4. • Time Frame: Items can be returned within 15 days of receiving the order.
   • Condition: Products must be unused, undamaged, and in their original packaging.
   • Exclusions: Certain items such as perishable goods, personalized products, and digital downloads may not be eligible for return.
5. Initiating a Return
6. • Contact Seller: Navigate to your order history, select the item in question, and contact the seller to discuss the issue and explore potential solutions.
   • Apply for Refund: If you are unable to reach a satisfactory resolution with the seller, you can initiate a return request through your Aveenix Express account within 15 days of delivery.
7. Refund Process
8. • Review and Approval: Our team will review your return request. Once approved, you will receive instructions on how to return the item.
   • Processing Time: Refunds are typically processed within 15 days after the returned item is received and inspected.
   • Refund Method: Refunds will be issued to the original payment method or as store credit, depending on your preference.
   • No-Questions-Asked Refund: If you do not receive your product within 45 business days (excluding 2-5 day processing time), or if you receive the wrong item, you may request either a refund or a reshipment.
9. Shipping Costs
10. • Return Shipping: You may be responsible for paying the return shipping costs unless the return is due to a defect or an error on our part.
    • Prepaid Labels: In some cases, we may provide a prepaid return shipping label.
11. Defective or Incorrect Items
12. • If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or a full refund, including any return shipping costs.
13. Exceptional Circumstances
14. • If your order did not arrive due to factors within your control, such as an incorrect shipping address, we cannot issue a refund.
    • If your order did not arrive due to exceptional circumstances beyond our control, such as customs clearance issues or natural disasters, we will work with you to find a suitable resolution. You may submit a refund request within 15 days after the guaranteed delivery period of 45 days has expired.
15. Exchanges
16. • If you wish to exchange your product for a different size or for any other reason, please contact us first. We will provide guidance on the next steps to take. Please do not send your purchase back to us unless we have authorized you to do so.
17. Customer Support
18. • For any questions or assistance, our customer support team is available to help. Contact us through your Aveenix Express account or email us at @ Contact page.
19. Your Satisfaction Matters
20. • We value your trust and are committed to providing a hassle-free return experience. Thank you for shopping with Aveenix Express.