FAQ & Help
FAQ - Frequently Asked Questions
To become a vendor on our platform, simply sign up and create a vendor account. You will need to provide some basic information about your business and products, and our team will review your application. Once approved, you can start selling on our platform.
We
welcome a diverse range of products from local, international, and
niche brands. As long as your products are legal and comply with our
policies, you can sell them on our platform.
We offer a secure payment process for both vendors and customers. When a customer places an order, the payment is held in escrow until the order is fulfilled and the customer is satisfied. Once the order is complete, the payment is released to the vendor.
We charge a small commission fee for each sale made on our platform. The commission rate varies depending on the type of product and the vendor's sales volume.
Vendors
are responsible for shipping their products to customers. We provide
shipping labels and tracking information to vendors, and we offer
shipping discounts through our shipping partners.
We have a clear and easy-to-follow return and refund policy. If a customer is not satisfied with their purchase, they can return it for a refund or exchange. Vendors are responsible for handling returns and refunds in accordance with our policy.
We provide a dashboard for vendors to track their sales, analytics, and other important data. Vendors can use this information to make informed decisions about their business and products.
We offer a dedicated support team to assist vendors with any questions or concerns they may have. Vendors can reach out to us via email, phone, or chat.
We take customer data privacy and protection very seriously. We comply with all applicable laws and regulations, and we use industry standard security measures to protect customer data.
We have a clear dispute resolution process in place to handle any issues that may arise between vendors and customers. Our team works to mediate and resolve disputes quickly and fairly.
We calculate shipping costs based on shipping method (air, sea, or land), package weight, dimensions, and destination. Compare shipping rates to find the most cost-effective option. Contact us for more information on shipping costs.
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
The item you received was not as described.
The item you received that was assured to be genuine was fake.
The item you ordered did not arrive within the time promised by the seller.